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FAQ

  1. What company is used to ship orders?

We generally ship from our California warehouses.  Occasionally, we ship orders from our warehouse overseas as well. 


Normally, you can expect to receive your order within approximately 7-10 days from the date that you placed your order unless you opted for faster paid shipping.

 

   2. What form of payments are accepted?

We accept Visa, MasterCard, Amex, Discover and Paypal.

 

  3. How can I add a discount on my order?

If you received a discount code from the Makeup Grab, the code can be entered on the checkout page. 

 

  4.  Which countries do we ship to?

We ship worldwide excluding ADO/FPO/DPO addresses.

 

  5. How long does delivery take? 

Your order should be delivered within 4 to 10 business days following order confirmation depending on region.

If you have any issues with delivery, please email us at support@makeupgrab.com 

 

6. What do you charge for shipping and handling? 

We offer Everyday FREE SHIPPING on all our products! :)

 

  7. How can I track my package? 

You can track your order using your Order ID and Email on the Track Order Page

 

  8. How can I get the latest products offered?


Check our website at least once per week and you will be able to see all of the limited time deals we are offering :) Also you can shoot us an email at support@makeupgrab.com

  9. Will I be charged sales tax? 

We are required by law to collect sales or other applicable taxes, based on the order’s shipping address. Makeup Grab follows state guidelines for determining taxes.  The tax amount displayed during the checkout process is an estimate and is labeled accordingly.

 

   10. Do all my products come in the one package?


In most case your order will come in a single package.  In some cases, in order to get all items within your order to you as quickly as possible we will ship more than one package (from each of our warehouses).  When we do that, you can expect the packages to arrive on different days and/or times.
So if you receive a package and it doesn’t include everything you ordered, it’s likely that we did ship items within your order from different warehouses.  Just give it a few days to arrive.

 

   11. How do I return my product?

Please send us a message on the contact us page, with your order number and any relevant details and we will process your return.